Service users' requirements for tools to support effective on-line privacy and consent practices

Kani-Zabihi, E. & Coles-Kemp, L. 2010, “Service users’ requirements for tools to support effective on-line privacy and consent practices”,  Presented at the 15th Nordic Conference in Secure IT Systems (NordSec’ 10), ed. LNCS, ACM Press, , 24-30 October, pp. 106

The work presented in this paper explores how privacy dialogues within an on-line service might be constructed by conducting field experiments those identify privacy practices used when engaging with on-line services and elicit service user requirements for priovacy dialogues. The findings are considered against the established design principles for general CRM dialogue design such as: frequency, initiation, signalling, service provider disclosure and richness (1) as well as privacy specific design principles including: transparency, service user disclosure and the agreement of privacy norms and rules (12)

For a full copy of this paper, please email: Lynne.White@rhul.ac.uk